Call (918) 682 9037

Testimonials


December 28, 2016

Mr. Rick Whitewater

America's Lender

2800 West Broadway

Muskogee, OKlahoma 74401

Dear Rick,

I want you to know how very much I appreciate all your efforts in the process of helping me refinance my mortgage and clear out two large debts N

the balance on my car payment and a hefty credit card balance, acquired following the death of my husband, Rev. Tom Shelton.

You were a pleasure to work with and even made dealing with the Internal Revenue Service "lady" not too painful. The closing at Pioneer Abstract went very smoothly. I think it was also in my favor that the person helping me at Pioneer was the daughter of one of my late husband's church members, .where he was the pastor:~$he-als.omade the experience pleasant.

I hope you and your family had a wonderful Christmas. Best wishes for a very prosperous new year.

Micki J.

_________________________________________________________________________________________________________________

Nick,

   I'm following up my phone call from this afternoon regarding the outstanding job Rick with helping me refinance my home.

   The entire process was smooth and Rick provided precise guidance along the way.  He always returned my phone calls, kept me informed of each stage and generally checked up on me. 

    You have a winner on your team and I'm sincerely thankful for his and your company's professionalism.  I will recommend you to anyone in the future.  I'll also go to your web site and post my tank yous there.  Thank you!

 

Respectfully,

  Frank H.

 

 

__________________________________________________________________________________________________________________ 

 

Rick and Christy,
Closing has come and gone today and everything went as expected. Melinda and I would like to thank you for what you did for us. I know it is your job and we paid you for the service, but. . . . I truly felt that there was never a time that you didn't have our best interest in mind. A true example of customer service. I have never experienced that with any loan. . . 

Rick, thank you especially for your patience with me and having to answer some of the same questions over for me.

Now I can tell you. . . . the gift you mentioned. . . . wasn't just a gift, it was a sign to an answered prayer. I prayed that if this was the direction we  were supposed to take for God to just make it easy. Sometimes HE answers the simplest prayers too. 

Thanks again to you both and may God bless you and your families.

Louis and Melinda L.


Rick,

Well we closed!!!

Just wanted to thank you for all your efforts to make this work out.

You have been very pleasant and professional to work with!!!!

Hope you and your family have a Very Merry Christmas and a Happy New Year!!!

Thanks,
Wayne C.


Nick / Lathon / Christy
I just wanted to send a belated thank you to all of you over at Americas Lender Online.
I really enjoyed working with all of you and on how fast you turned things around, even if I was out of town for almost a week with my son’s wedding at the beginning of things (our first contact was like 3/27/2010 and we closed on 5/11/2010, like in 6 weeks and a lot of that time was me).  You all were courteous and helpful and oh so willing to work with me and my budget constraints.
I make my first new mortgage payment on July 1 and I have already set up the online draft option and that was too easy J and done at closing too, how convenient!
Thank You again.
Karl S. Business Analyst

 

__________________________________________________________________________________________________________________ 

 

April 25, 2011

 Dear America's Lender,

 The purpose of this letter is to formally and publicly commend Nick Moore and his entire staff for the excellent service provided to my husband and I on the purchase of our beautiful new home.  In my opinion, the level of service that was extended to us was far beyond our expectations.           

 I have never before written a letter like this one on an entirely unsolicited basis;  However, in this case I was so impressed by the support and service provided by "America's Lender", in particular Ms Leslie Williamson whom I personally dealt with on a daily basis throughout the entire process .  She made me feel like she had my best interest at heart and truly wanted my husband and I to have this house so I felt compelled to go on record with my praise.  Everyone at "America's Lender" truly deserve it.  In an era where exceptional  one-to-one customer service excellence  has virtually disappeared from our industry, the work that Nick Moore and his staff did should be held up as an example for others to try to emulate.

 In closing, I truly believe that everyone at "America's Lender" deserve to be congratulated  and rewarded for providing customer service and support well beyond the expectations of both my husband and I.

 Very sincerely,

 

Allen and Sonja L.         

 

__________________________________________________________________________________________________________________ 

 

To whom it may concern: 

 

   I would like very much to tell you how much I have appreciated the courteous and professional service I have received from your senior loan officer Rick Whitewater. Do know I do not offer this praise lightly. America's Lender Online ended up being the third and thankfully last mortgage broker I worked with. During this ordeal I encountered all sorts of highly questionable practices from other companies one of which even constantly advertises on television. I was dealing with constant calls from rude and pushy loan originators not working for my best interests that ironically would not return my calls, loans that were ridiculously over priced, constantly being ran to town (25 miles away from us) to fax them things almost daily, to even being harassed by robots in the early morning hours waking me up numerous times. Thank goodness I knew enough about the process to recognize awful service.

 

   Rick Whitewater was a breath of fresh air. He worked to get us an awesome deal, he always answered his phone, and he never unnecessarily pushed or harassed us throughout the process. I will highly recommend Rick to anyone I hear that breathes the word re-finance, or is buying a house. I thank you for your business and thank you even more for having a staff that employ's Mr. Whitewater. Coming from a consumer's viewpoint I assure you he is a great asset to your company.

 

Sincerely,  

Karen G.   

 

 

__________________________________________________________________________________________________________________ 

Nick;

 

I want to take this opportunity to thank you and your team for the outstanding job that you did on securing refinancing for my VA loan.  Many of my friends have gone thru the refinancing process and it seems like it takes forever and is a series of major headaches.

 

It only took 7 weeks from the time you first contacted me to closing.  This is compared to the 3-4 months it seems to take other companies.  You folks did a great job from start to finish.

 

I especially want to express my appreciation to Leslie Williamson.  She is very organized, extremely knowledgeable and very organized. Her performance makes it very evident to me that exceptional customer service is a valued tenant of your organization’s culture. Every time I spoke to her it was evident by the smile in her voice that I was important.  Thanks Leslie!

 

 

 

Sincerely;

 

Jerry

__________________________________________________________________________________________________________________ 

Rick,

Thank  you so much for everything.  You and your staff are the best.  You took care of every aspect in re-financing.  We've gone through this process three (3) times and you guys did an amazing job and better than any business ever.  Thank you again and may The Lord Bless you all  Wayne and Marcia

__________________________________________________________________________________________________________________

Rick and Charley,
I just wanted to drop a line and say thank you for all your hard work on my refinance!
I know my loan wasn't easy and it was very frustrating at times.
It's such a relief to get this done and over with and I am so grateful to you. If it weren't for you, I truly believe it wouldn't have completed.
Thank you again and I will for sure be giving people your number when they are needing a mortgage.
Have a blessed weekend!
Tammy C.
 
Sent from my iPad=

__________________________________________________________________________________________________________________

 

Hi Rick,

I closed on my house June 22nd; started renovating the master bath (removed tub and installed a walk-in shower), still moving in though but I got the pool up & running (sweet).  I'm so excited now that I'm finished buying, cleaning, moving and now I'm ready to relax, catch a few rays by the pool and enjoy my new home. I said all that because I couldn't have done any of this without you.  From the time I applied for a home loan to closing, you have been an exceptional help.  From our first phone call to our last, you were always there to answer questions when I was I confused (which seemed to be a lot)!  You are very personable, friendly, and easy to talk to.  You were very informational (subject matter expert), quick to respond (great customer service skills), and always kind in your replies (courteous & service-oriented).  I want to thank you for helping me transition as an empty-nester to my new home (with a pool)!  

As always, thank you, Jamie B  07/07/2017